At Credit Bandhu, we value the trust and confidence our customers place in us. We are committed to providing transparent, fair, and prompt services. However, if you have any concerns, complaints, or grievances regarding our services, we have a structured grievance redressal mechanism to ensure your issues are addressed in a timely and satisfactory manner.
Customers may register their grievances through any of the following modes:
Email: Write to us at [your email address] with details of your concern.
Phone: Call our customer support at [your contact number] during business hours.
Contact Form: You can also submit your complaint through our website’s Contact Us/Grievance Form.
Step 1: Once we receive your complaint, we will acknowledge it within 48 working hours.
Step 2: Our team will review the concern and may request additional details/documents if required.
Step 3: We aim to resolve all complaints within 7-10 working days from the date of receipt.
Step 4: If additional time is required, you will be informed about the expected resolution timeline.
If you are not satisfied with the resolution provided at the first level, you may escalate the issue to our Grievance Redressal Officer (GRO):
Name: [Insert Grievance Officer’s Name]
Email: [Insert GRO Email]
Phone: [Insert GRO Contact Number]
Address: [Insert Office Address]
The Grievance Officer will ensure that your complaint is given top priority and resolved fairly.
Credit Bandhu is a Direct Selling Agent (DSA) and does not directly sanction or disburse loans. Final decision on loan applications lies with the respective bank or NBFC.
In case of dissatisfaction with the resolution provided by Credit Bandhu, customers may directly approach the concerned bank/NBFC or escalate to the Banking Ombudsman / NBFC Grievance Cell (RBI guidelines) as applicable.